- Why are my numbers incorrect?
Check sync status, categories, payment terms and scenarios. Then resync your data. - Why are wages or expenses missing?
This is usually due to categorisation or mapping issues. Make sure everything is entered correctly into your integration, then try sync again. Please fill out the following Support Request Form if still not resolved
- Why is my integration not syncing properly?
Sometimes a sync will fail, or an integration won’t connect. Simply click ‘Retry sync’ or ‘Reconnect’ to try again. If a sync has a large volume of data, (e.g. the first sync after the integration is connected) it will often take longer to sync, this isn’t a worry
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